Dan Beaudoin

About my ideal role:

I am seeking a forward-thinking company that values the strategic importance of its support teams and recognizes the potential for support roles to drive substantial business value. The ideal employer will prioritize a high-trust, people-forward culture, empowering teams to operate autonomously within values-based guidelines. This company will offer an environment where my leadership and coaching skills can flourish, allowing me to mentor and grow individuals while aligning team strategies with the broader organizational vision.

In the ideal role, I will lead support teams, drive strategic initiatives, and leverage data-driven insights to enhance the company's support functions. I aim to foster an environemnt where the support team is a respected and integral part of the organization, demonstrating its value both internally and to customers. The ideal employer will be committed to continuous improvement, open to innovative approaches, and supportive of career development within the support domain.

Here’s what I'm great at:

• Driving the cross-functional strategy, execution, and impact for Support teams in partnership with my counterparts in Product, Design, Engineering, and Data leadership 
• Hiring and scaling the right people at the right time, creating a positive growth environment for the team as a whole, and minimizing both regrettable and non-regrettable exits from the team.
• Working across the company to increase understanding and adoption of Support's capabilities and patterns in a systematic, measurable way
• Building and scaling a culture of enthusiasm for the team's work that leads to greater productivity and higher quality and cohesion of the experiences we offer to customers
• Empowering a team of Support specialists (from brand new to tenured and senior) as well as (and often alongside) managers, fostering alignment, clarity, and high morale, driving quick but informed decision making and consistently helping them get unblocked and grow.
• As a key stakeholder for the company, contributing to the broader corporate communication of vision, strategy, expectations, and stakeholder alignment via monthly and quarterly reviews with executives
• Thinking broadly, using knowledge from across the company's product offerings to improve both the Support experience and the product itself in a positive and productive flywheel of feedback.
• Providing deep, thoughtful context to senior IC leaders across engineering, design, data, legal, finance, and product to discuss trade-offs, define the green path, and help approach and make great decisions.

Here’s what I'm looking for:

• A values-driven company with a clear mission that aligns with my values.
• Zero (or at most limited) layoffs since 2020, demonstrating mindful hiring and a people-focused culture.
• Encouraged growth, learning, and failure, from the front lines to the C-suite.
• Leaders and executives who I can learn from and are eager to teach and learn together in return as I grow.
• High-trust culture, prioritizing mutual trust on teams that are empowered to determine how to meet objectives within a framework of shared values.
• A team, not a family, and one that understands that trades happen - but one where I can be proud to do my best work, day to day.
• A performance management system that acknowledges industry standards, and subverting them by empowering leaders with a genuine support system for improvement.
• Executives and senior stakeholders who, if they don't already see the intrinsic value of the Support team, are open to being convinced.

Don't fit all of these requirements? That's okay! I understand that this is an ideal company listing, and that different companies are in different stages of life and development. Failure is about development. Even if you only fit some of the above, please don't hesitate to reach out so we can have a chat.

My cash compensation expectations vary based on job title, company, and total rewards philosophy.